Meet Our Practice Team

The management, accounts and secretarial team supporting our consultants and their patients.

6 min read
Our Team

Meet Our Management & Secretarial Team

Behind our consultants is an experienced management, accounts and secretarial team dedicated to ensuring every patient receives a professional, responsive and personal service throughout their care.

Our team works closely with our consultants, hospitals and clinical partners to coordinate every aspect of the service we provide.

From a patient’s first enquiry through to ongoing treatment and follow-up, we aim to make each stage of their journey as straightforward and well supported as possible.

Charlotte Bowen

General Manager – Partnerships and Practice Management

Charlotte oversees the day-to-day management and operational delivery of London Urology Specialists, working closely with our consultants, team and hospital partners to ensure the practice provides a consistently high standard of service.

Her role spans practice management, consultant partnerships, service development and operational strategy, alongside responsibility for supporting and developing the wider LUS team. She also works closely with our external hospital, healthcare and professional partners and provides oversight of the operational and financial functions of the practice.

Charlotte is particularly focused on creating an organised, responsive and patient-centred service, while ensuring the team behind each consultant has the support, systems and resources needed to provide an excellent standard of care.

Rachael

Accounts Manager

Rachael manages the day-to-day accounts function at London Urology Specialists and is the primary point of contact for patients with financial or account-related queries.

She assists patients with invoices, payments and other account enquiries, working closely with the Senior Medical Secretaries and wider LUS team to ensure queries are dealt with accurately and efficiently.

Rachael’s organised and approachable manner provides patients with a clear and reliable point of contact for the financial aspects of their care, while helping to ensure the day-to-day accounts processes of the practice run smoothly.

Patient Support

Our Senior Medical Secretaries

Our Senior Medical Secretaries work closely with our consultants and play an integral role in supporting patients and coordinating their care.

Each secretary has a detailed understanding of the consultant practices they support, including their specialist areas, clinical pathways and the hospitals and healthcare teams involved. This enables them to provide knowledgeable, personalised support while coordinating appointments, investigations, procedures and follow-up arrangements.

We understand that navigating specialist medical care can sometimes feel overwhelming. Our Senior Medical Secretaries are there to provide a friendly, responsive and reassuring point of contact, helping patients feel informed and supported at every stage.

Chloe

Senior Medical Secretary to Mr Bijan Khoubehi

Chloe works closely with Mr Bijan Khoubehi, providing dedicated support to patients across his specialist urological practice.

With a detailed understanding of Mr Khoubehi’s practice and the patient pathways associated with prostate, kidney, bladder and testicular cancer, Chloe helps coordinate each stage of a patient’s care. This includes arranging consultations, investigations, procedures and follow-up care, while liaising closely with the hospitals and clinical teams involved.

Chloe is highly organised and understands the importance of clear and timely communication, particularly when patients are navigating a new diagnosis or complex treatment pathway. She provides a knowledgeable, approachable and reliable point of contact, helping patients feel informed and supported throughout their care.

Yasmine

Senior Medical Secretary to Professor Mark Emberton

Yasmine has provided dedicated secretarial support to Professor Mark Emberton for many years, developing extensive knowledge of his specialist prostate cancer practice and the patient pathways within it. She works closely with Bobita, sharing responsibility for the day-to-day coordination and support of Professor Emberton’s patients.

An important part of Yasmine’s role is supporting patients through the clinical triage process, particularly those wishing to explore focal therapy as a potential treatment option. She explains the clinical information and documentation required and ensures this is carefully collated and presented to Professor Emberton for his review.

Yasmine also coordinates consultations, investigations, procedures and follow-up arrangements, liaising closely with the hospitals and clinical teams involved and helping to ensure patients are kept informed at each stage.

Yasmine brings a wealth of experience to her role and understands the importance of providing patients with clear, responsive and personal support. Her friendly and approachable manner, combined with her familiarity with the pathways she coordinates, helps patients feel reassured and well supported throughout their care.

Raimonda

Senior Medical Secretary to Mr Paul Cathcart

Raimonda works closely with Mr Paul Cathcart, providing dedicated secretarial support to his patients throughout their care.

As an experienced member of the team, Raimonda has developed a thorough understanding of Mr Cathcart’s specialist prostate cancer and robotic surgery practice. She coordinates consultations, investigations, procedures and follow-up appointments, liaising with the hospitals and clinical teams involved to help ensure arrangements are organised and communicated effectively.

Raimonda takes pride in providing a personal and responsive service. She understands that patients may have questions about their appointments and next steps and provides a friendly, knowledgeable and reassuring point of contact for the practical aspects of their care.

Leaticia

Senior Medical Secretary to Honorary Associate Professor Jeremy Ockrim

Leaticia works closely with Honorary Associate Professor Jeremy Ockrim, whose specialist practice encompasses reconstructive, functional and neuro-urology, including urinary incontinence, pelvic organ prolapse and complex mesh-related conditions.

She coordinates care for patients who may require a number of specialist investigations and appointments as part of their assessment and treatment, working closely with Mr Ockrim and the hospitals and clinical teams involved.

Leaticia understands that patients within the practice may be seeking help for complex or longstanding conditions. She approaches communication with sensitivity and professionalism and provides a knowledgeable and reassuring point of contact throughout their care.

Luisa

Senior Medical Secretary to Mr Richard Nobrega and Mr Anthony Noah

Luisa provides dedicated support to Mr Richard Nobrega and Mr Anthony Noah, whose practices encompass reconstructive and functional urology.

She coordinates care for patients with a broad range of complex urological conditions, including voiding dysfunction, incontinence and reconstructive needs. Mr Noah’s practice also includes congenital and adolescent urology and complex urological conditions associated with pregnancy.

Supporting two closely related specialist practices gives Luisa a detailed understanding of the appointments, investigations, procedures and administrative arrangements that can form part of these patient pathways. She works closely with both consultants, the hospitals and their clinical teams to help ensure arrangements are coordinated effectively.

Luisa understands that some patients may be navigating complex or sensitive conditions and places great importance on providing a friendly and supportive service. Her knowledge of both practices enables her to offer patients a familiar and reassuring point of contact, helping them feel well supported throughout their care.

Teresa

Senior Medical Secretary to Professor Clément Orczyk, Mr Alberto Coscione and Mr Joseph Gabriel

Teresa works part-time, providing dedicated secretarial support to the practices of Professor Clément Orczyk, Mr Alberto Coscione and Mr Joseph Gabriel. She shares responsibility for these practices with Lauren, working closely with her to provide continuity and consistent support for their patients.

The practices they support encompass prostate cancer diagnosis and focal therapy with Professor Clément Orczyk, endourology and complex stone surgery with Mr Alberto Coscione, and prostate cancer, robotic surgery and focal therapy with Mr Joseph Gabriel.

Alongside her work within these practices, Teresa also shares responsibility with Lauren for coordinating the administrative recall process for patients under Professor Mark Emberton, Mr Bijan Khoubehi and Mr Paul Cathcart, helping to ensure planned follow-up arrangements are communicated and organised.

Teresa’s experience supporting a varied range of urological subspecialties has given her a broad understanding of the different patient pathways and administrative requirements involved. She brings this experience to her role with a thoughtful and organised approach, providing patients with a friendly, knowledgeable and reassuring point of contact throughout their care.

Lauren

Senior Medical Secretary to Professor Clément Orczyk, Mr Alberto Coscione and Mr Joseph Gabriel

Lauren works part-time and shares responsibility with Teresa for providing secretarial support to Professor Clément Orczyk, Mr Alberto Coscione and Mr Joseph Gabriel.

Across these three practices, Lauren supports patients navigating a diverse range of urological pathways, including prostate cancer diagnosis and focal therapy, complex stone treatment and robotic prostate cancer surgery. She coordinates appointments, investigations, procedures and follow-up arrangements, working closely with the hospitals and clinical teams involved.

Lauren also has a longstanding connection with Mr Bijan Khoubehi’s practice, having been his dedicated secretary for many years. She continues to support the practice on Friday afternoons and brings with her a wealth of knowledge and experience of its patients, pathways and administrative processes.

In addition, Lauren works alongside Teresa in coordinating the administrative recall process for patients under Professor Mark Emberton, Mr Bijan Khoubehi and Mr Paul Cathcart, supporting the organisation and communication of planned follow-up arrangements.

Lauren’s experience across a number of specialist urological practices has given her a broad understanding of the different patient pathways she supports. She places great importance on providing a personal and responsive service and, with her friendly and approachable manner, helps patients feel informed, reassured and well supported throughout their care.

Get in Touch With Our Team

Our team is here to help with appointments, enquiries and account questions.