London Urology Specialists
This section looks to provide you with all of the information that you may need as a patient.
We understand that it can be a difficult time for you when seeking urological advice. Our aim at London Urology Specialists is to make the process as effortless and simple as possible, in order for you to be able to focus on getting the best urological treatment available.
Your referring healthcare professional may suggest which consultant you see at London Urology Specialists. Alternatively, you may choose a preferred Consultant and we will offer you the earliest possible appointment.
You may already have a diagnosis and are being referred for surgical consideration. In this instance, your referral will be to a specific consultant at LUS. The various sub specialities of the consultants are listed in the About Us section. We have a dedicated booking team on hand to manage your appointments. Simply call, email or use our online form.
For urological problems it is preferable, but not always essential, to have a letter of referral from your general practitioner or referring specialist. This may be your NHS or private sector physician. A referral letter may be a requirement of your private health insurer in order to cover your visit.If you are coming from overseas for treatment, a referral letter is welcome but not essential in every case.
Any previous medical reports that can be obtained will be helpful. If you are being referred to us through your embassy, a letter of guarantee is required.
You should also bring your health insurance policy number and your ‘pre-authorisation’ number from your insurers.
Your initial consultation is designed to ensure an accurate diagnosis of your condition.
On arrival at your chosen clinic, you will be asked to check through your personal details, and complete a short medical questionnaire. Please aim to arrive ten minutes before your appointment to allow time to complete the form and check your details. If you wish, you can download the questionnaire here to complete prior to your appointment.
Your first appointment will take about 30 minutes, during which you will have a detailed discussion with your consultant, who may perform a physical examination, as well as other diagnostics investigations. These may be done on the same day, or arranged for a future date.
At the end of your first consultation, your urologist will explain the strategy for your following care. A letter will be sent to your GP or referring physician confirming the plan and keeping them informed of any results.
The diagnosis reached in your consultation may suggest that a procedure is required. Your consultant will discuss the various options open to you and only once you have agreed to a procedure will steps be taken to book it for you.
The booking process is managed by the consultant’s secretary who will liaise between you, the hospital where the procedure will take place and the anaesthetist to obtain a suitable date. The secretary will provide you with a pre-admission form, which will confirm the details of the procedure, including location, length of stay and any tests required before the procedure. The pre-admission form also acts as a written quote (see fees and payment).
Each procedure requires different preparation, so the consultant and secretary will discuss these in more detail directly with you. You will also receive information on preparing for the procedure from the hospital you will be attending. Much of this is available on line at: The London Clinic King Edward VII’s Hospital, The London Clinic, The Princess Grace Hospital, The Hospital of St John and St Elizabeth and The Lister Hospital.
At any time if you have any queries of concerns about your procedure, then please call +44 (0)30 0302 0202 and we will be more than happy to help.
Our patient account team is here to help you with any queries that you may have regarding fees and payment. We aim to make the payment process as simple as possible for you, but if the following sections do not answer your query, please call us on +44 (0)30 0302 0202.
Outpatient Consultation Fees
- New patient consultation starts at £280.00 and a maximum fee of £350.00
- Follow up consultation starts at £180.00 and a maximum fee of £250.00
- The fees depend on the time spent, complexity and administration involved.
- Please note that fees exclude any pathology, cytology or other diagnostic procedures
Sample taking (including phlebotomy and urine collection) will be charged either to the patient directly or by the relevant laboratory.
Before attending your appointment, you should contact your insurance company to ensure that you are covered for your treatment. We are happy to provide quotations when asked.
Points to check with your insurance company
- Is there an excess payable on your policy?
- Are there any monetary limits for your out-patient treatment?
Insurance details you need to bring to your out- patient appointment
- Insurance company name and scheme details
- Membership or policy number
- Any confirmation of eligibility such as pre- authorisation or claim number
If you cannot provide full insurance details including a pre- authorisation number, or your insurance company does not cover the full cost of your outpatient treatment, we ask you to pay any charges on the day. Payments can be made by cheque, cash, debit or credit card. We currently accept MasterCard, Visa and Maestro cards.
Third Party Payments
If your treatment is guaranteed by an Embassy or other recognised institution you must provide us with their Letter of Guarantee prior to treatment. The Letter of Guarantee should be on the official letterhead of the institution containing their correspondence address, contact name and telephone number. The letter must contain the correct date and description of the scheduled outpatient consultation.
If you are paying for your own treatment, then we will ask you to pay for any charges on the day of your appointment. Payments can be made by cheque, cash, debit or credit card. We currently accept MasterCard, Visa and Maestro cards.
Inpatient Procedure Fees
If you require an inpatient procedure or operation, it is important that you contact your insurer to ensure that you are covered by your health insurance. We will provide you with a written quote for the consultant’s fee to give to them.
If you have been provided with authorisation from your insurer, following your operation we will send the invoice directly to your insurance company. The hospital where you have your procedure and the anaesthetist who works with your London Urology Specialist consultant will both bill direct to your insurer.
If you are not covered by insurance then you will receive an invoice from us, the hospital and the anaesthetist separately which need to be settled within 30 days of invoice date.
If you have a problem with your insurance cover or a question about your invoice, please contact our accounts team who are happy to help with your queries.